Privacy Policy

1. Introduction

Grill Seekers ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our catering services.

We are the data controller for the personal data we process. If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us or make a booking, we may collect:

• Contact Information: Name, email address, phone number
• Event Details: Event date, event type, guest count, venue address
• Service Preferences: Menu selections, dietary requirements, special requests
• Marketing Preferences: Whether you consent to receive marketing communications
• Communication Records: Any messages or correspondence you send to us

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Cookies: Small text files stored on your device (see our Cookie Policy below)

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery

• Processing and managing your catering bookings
• Communicating with you about your event
• Providing customer support and responding to inquiries
• Coordinating event logistics and service delivery

3.2 Legal Compliance

• Maintaining records for tax and accounting purposes
• Complying with food safety and hygiene regulations
• Meeting legal obligations and regulatory requirements

3.3 Marketing (with your consent)

• Sending promotional emails about our services
• Sharing special offers and seasonal menus
• Inviting you to events or tastings

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfill our catering services agreement with you
• Legitimate Interest: To improve our services and website functionality
• Consent: For marketing communications (you can withdraw at any time)
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (e.g., email service providers, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security updates and monitoring
• Access controls and staff training
• Secure data storage and backup procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Booking Information: 7 years (for tax and accounting records)
• Marketing Data: Until you withdraw consent or opt out
• Website Analytics: 26 months (Google Analytics default)
• Communication Records: 3 years from last contact

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.